Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals were originally procured via a competitive process involving Request For Proposals (RFPs), capability assessment, and shortlisting of service providers. Renewals offer service providers the opportunity to deliver innovative services and next-generation technology solutions to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also provide enterprises the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagements, and adjust their sourcing strategies to suit the current business environment. In the post-pandemic market, vendor consolidation is emerging as a theme across most geographies and verticals, and buyers of application services are not averse to letting go of their non-strategic partners. This presents an opportunity for the incumbent service providers to increase their wallet share within the client landscape.

Scope

This research analyzes global renewals in the Application Services (AS) space coming up in the next two years (2021-2022).

Contents

In this report, we:

• Analyze ITS and BPS markets, especially deals to be renewed in the future
• Carry out vertical, geographical, and scope-based analysis, with a focus on AS and bundled contracts
• Study AS and bundled contracts by scope (development, maintenance, and system integration) across geographies

Membership(s)

Application Services

Sourcing and Vendor Management