Every year, the expiry of contracts brings a large proportion of the sourced services market back to the planning/negotiating table. Most of these deals have been originally procured via competitive processes involving Request for Proposals (RFPs), capability assessments, and shortlisting of service providers.

Renewals provide service providers the opportunity to expand their wallet share amid challenges such as saturation, slowing growth rate, and new and more agile competitors. They also present enterprises with the opportunity to make course corrections based on lessons learned during the lifetime of the just-concluded engagement and adjust their sourcing strategies to suit the current business environment.

Buyers of infrastructure services, especially long-term engagements with multiple towers in scope, are focusing on productivity and are not averse to considering alternative service providers to tackle declining productivity levels.

This research analyses renewals coming up in the next two years, with a focus on Infrastructure Services (IS) contracts.

Scope

• Industry: Analysis of the ITS and BPS markets, with a deep dive into IS deals up for renewal over the next two years
• Geography: global

Contents

In this research, we analyze renewals coming up in the next two years across the following categories:

• Key vertical, geographical, and scope-based analysis, with a focus on IS and bundled contracts
• IS and bundled contracts by scope (datacenter, network, helpdesk, and desktop) across geographies

Membership(s)

Cloud and Infrastructure Services

Sourcing and Vendor Management