The Order Management and Fulfillment (OMF) process is a foundational part of the supply chain, impacting every process, from manufacturing to logistics to payment for goods and services procured/delivered. Yet, OMF is a cumbersome process consuming valuable resources and time in many organizations, characterized by manual effort, disconnected platforms/systems, and multiple hand-offs among stakeholders across different business processes. This makes the OMF process prone to human errors, which can have significant implications on a company’s revenue and operations.

Given rapidly changing business environments, companies that rely on traditional, highly fragmented OMF processes requiring high levels of manual intervention risk becoming uncompetitive and irrelevant. In this study, we explore how organizations can revamp their traditional OMF processes through an integrated approach and digitalization of transactional activities, thereby improving stakeholder experience across the entire supply chain and associated business functions – sales, finance, procurement, and customer service.

Scope

All industries and geographies

Contents

Drawing insights from our extensive research and interactions with market stakeholders, this study addresses the following topics:

• The traditional OMF cycle in enterprise supply chain management
• Key issues plaguing the traditional OMF cycle
• A new approach to OMF success – integration and how it can be achieved
• The future of OMF integration

Membership(s)

Procurement and Supply Chain

Finance and Accounting

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management