The pandemic caused disruptions to the global supply chain on an unprecedented scale, including supply discontinuity, changes in customer demand and buying patterns, and production disruptions due to a limited inventory. Supply Chain Management (SCM) service providers have played a crucial role in supporting enterprises in maintaining business continuity, managing disruptions, and navigating through the crisis. They are also increasingly helping enterprises embark on digital transformation journeys to become more resilient in dealing with uncertainties and disruptions in the future. They continue to strengthen their domain expertise, operational abilities, and digital capabilities through continued investments in enhancing their in-house capabilities and acquisitions and alliances with technology providers to cater to client requirements.
In this research, we present an assessment of 14 SCM service providers featured on the SCM BPS PEAK Matrix®2022 and categorize the providers as Leaders, Major Contenders, Aspirants, and Star Performers based on their vision and capabilities, and market impact.
Scope
Geographies: Global
Services: SCM
The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading supply chain service providers, client reference checks, and an ongoing analysis of the SCM business process services market
Contents
This report examines:
The SCM BPS PEAK Matrix® Assessment 2022
Key insights into PEAK Matrix® dimensions
Strengths and limitations of each SCM service provider
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