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The COVID-19 pandemic has caused unprecedented crises in the global services industry, exposing fault lines in firms’ preparedness for a major disruption to delivery ecosystem. Firms that rely on a global delivery ecosystem will need to redesign their Business Continuity Planning (BCP) programs significantly to be better prepared for a similar crisis in the future. The good news is that there are multiple levers they can deploy to bolster their delivery portfolio resilience. In this Executive Brief, we evaluate traditional and next-generation / emerging levers that firms can deploy as part of their BCP programs to prepare for the “next normal.” We also explain how a cost-benefit analysis of these levers is critical and identify calls to action and cautions for firms as they go through this exercise.

This Executive Brief (a part of Everest Group’s COVID-19 preparedness series) outlines near-term considerations for sourcing & vendor management executives seeking to effectively respond to the Coronacrisis.

Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy to digest format.