Recalibrating for Resiliency – 2021 Key Issues in Global Sourcing – Enterprise Perspective
24 Dec 2020
by
Michel Janssen, Hrishi Raj Agarwalla
Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study we conducted in October and November 2020 with senior stakeholders from global enterprises across multiple departments such as procurement, IT, and Global Business Services (GBS) to understand their thoughts as they undertook planning for 2021.
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for resiliency, to thrive through the continuing pandemic and emerge better prepared for future crises.
This report provides perspectives on how leading global enterprises are putting 2020 behind them and planning to develop resiliency in 2021 and beyond. The report highlights enterprises’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective.
Scope
Geography: Global
Industry: Cross-industry
Services: IT and business process services
Contents
inancial performance in 2020 and sentiments for 2021
Anticipated top business challenges and critical business model changes in 2021
Digital capabilities priorities
Talent-related challenges and hiring sentiments for 2021
Anticipated changes to service provider portfolios and key service provider-related challenges and priorities
This Executive Brief is available only to GBS/ Shared Services members. For information on membership, please contact us
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