Over the years, application management has evolved as a practice area with changing technologies and enterprise priorities. As with other segments within application services, the focus of application management has been on improving productivity and reducing costs while ensuring that applications are up and running. Next-generation application management is the evolution of traditional Application Management Services (AMS) into more mature service delivery models, newer financial constructs, and evolved governance models, besides more advanced technologies. Enterprises are increasingly demanding next-generation AMS from their service providers to cut the run spend and divert it toward the modernization and creation of new assets. The COVID-19 pandemic has further accelerated AMS adoption, as enterprises increase their focus on hyper automation to become more resilient.

This report examines the dynamics of the global next-generation application management service provider landscape. We present detailed assessments and profiles of 24 next-generation application management service providers featured on Everest Group’s Next-generation Application Management Service PEAK Matrix®.

Scope

All industries and geographies

Contents

In this report, we focus on:

• Everest Group’s services PEAK Matrix® evaluation of 24 next-generation AMS providers
• Characteristics of Leaders, Major Contenders, and Aspirants in the service provider landscape
• Remarks on the key strengths and areas of improvement for each of the 24 next-generation AMS providers featured in the assessment

Membership(s)

Application Services

Sourcing and Vendor Management