Historically, global capital markets firms have been slow in addressing digital disruption, but the COVID-19 pandemic dramatically accelerated their plan for organization-wide digital transformation. Some of the key challenges that capital markets enterprises focused on at the beginning of the year were a muted growth outlook, a complex regulatory landscape, and the need to manage business resiliency during the pandemic. They addressed these concerns by enabling secure ways for employees to work remotely, digitalizing sales and distribution channels to effectively serve customers, and managing brand and customer trust.
As the global markets have started recovering, capital markets firms are focusing on the next normal by investing in data migration, the cloud, platform modernization, and machine learning to enhance customer experience. IT service providers are ramping up their service offerings, redesigning their capital markets practice strategies, and leveraging ecosystem talent to respond to the evolving demand themes.
In this compendium, we provide detailed profiles of 25 leading IT application and digital services service providers, featured on the Application and Digital Services in Capital Markets PEAK Matrix Assessment® 2021. Each profile provides a comprehensive picture of the provider’s service focus, scale of operations, business performance, recent case studies, key Intellectual Property (IP) / solutions, and domain investments. The analysis is based on Everest Group’s RFI process, interactions with leading IT application and digital services service providers, client reference checks, and an ongoing analysis of the capital markets application and digital services market.
 

Scope

In this compendium, we study the following IT application and digital services service providers in capital markets: Accenture, Atos, Birlasoft, Capgemini, Coforge, Cognizant, DXC Technology, Endava, EPAM, Genpact, GFT, HCL Technologies, Incedo, Infosys, LTI, Mindtree, Mphasis, NSEIT, NTT DATA, Quinnox, TCS, Tech Mahindra, Virtusa, Wipro, and Zensar Technologies.

Contents

This report features 25 IT service provider profiles, each of which includes:

• An overview of the provider’s capital markets application and digital services business and offerings: vision, business performance update, and services and geography focus
• Client success stories, including the business challenges, solution delivered, and impact generated
• An overview of the provider’s domain investments, key Intellectual Property (IP) / solutions, and partnerships related to capital markets application and digital services
• A detailed assessment of the service provider’s strengths and areas of improvement

Membership(s)

Banking & Financial Services ITS

Sourcing and Vendor Management