In this study, we analyse the impact of COVID-19 on the BFS industry. We also recommend BFS enterprises to look at digital, not just as a means to fix current problems, but as a strategic exercise to create differentiation and resilience to any disruptions such as those caused by the COVID-19 pandemic. We also suggest ways in which enteprises can design a robust back-to-work strategy and look at portfolio restructuring as an option to gain some flexibility and scalability.

Scope

• Industry: BFS
• Geography: global

Contents

In this research, we:

• Analyze the impact of COVID-19 on different BFS segments
• Explore the performance of service providers
• Study the different working models implemented
• Suggest ways to succeed in the next normal

Membership(s)

Banking Business Process

Sourcing and Vendor Management