Today’s workforce is undergoing significant change, with an increasing number of people choosing to work as contingent workers. This contingent workforce goes well beyond low-skilled labor, including individuals who possess specialized skill sets, opting to work as contractors, freelancers, or independent consultants.

However, enterprises’ contingent workforce MSP programs are not transforming to keep pace with workforce changes. In fact, most enterprises are unable to unlock benefits beyond the basic cost savings.

This viewpoint sheds light on how enterprises, in partnership with their MSPs, can extract next-level operational and business benefits from their contingent workforce, over and above the existing cost-savings.

We also outline the path enterprises should take – by way of revamping their organizational structures, processes, digital strategies, outcomes measurement frameworks, and external relationships – to transform their existing MSP engagements into best-in-class MSP programs.

We also outline the path enterprises should take – by way of revamping their organizational structures, processes, digital strategies, outcomes measurement frameworks, and external relationships – to transform their existing MSP engagements into best-in-class MSP programs.

Membership(s)

Managed Service Provider (MSP)