The growing demand for upskilling and reskilling employees and the challenges of catering to a diverse workforce have increased the complexity of executing learning activities in-house. Enterprises are thus increasingly looking to outsource their learning activities to enhance employee experience through digital learning. This has caught the attention of several service providers, which are expanding their scope of services and solutions to cater to this demand.

In this research, we present detailed profiles and assessments of 18 Learning Services providers featured on the Learning Services PEAK Matrix® 2020. Each profile provides a comprehensive picture of the service provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and partnerships. The assessment is based on Everest Group’s annual RFI process for the calendar year 2020, interactions with leading learning services providers, client reference checks, and an ongoing analysis of the learning services market.

Contents

This report features 18 learning service provider profiles, each of which includes:

• An overview of the provider’s learning services business – vision, scale, overall focus, and extent of adoption of its learning services across enterprise segments and geographies
• An overview of the provider’s learning services offerings – portfolio of services and relative focus across service lines
• An assessment of the provider’s learning services delivery capability, domain investments, key solutions, and key partnerships
• Strategic focus areas and market success for learning service areas

Membership(s)

Human Resources Outsourcing (HRO)