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The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions.

Scope

Factbook and Primer provides an ideal knowledge base for enterprises to study service providers as well as market evolution. These reports will provide readers with:

• Detailed research on leading service providers and a fact-based analysis on the genesis of their establishment, drivers for growth, as well as the decision-making approach
• Service providers’ history, their evolution, culture, strategy, performance, and outlook
• Evaluation of service provider’s performance against peers across various spend categories

Contents

In this research, we analyse the leading service providers across the following parameters:

• Executive Summary: summary of the service provider’s history, performance, and strategy over the years
• Business Process Services (BPS), Information Technology Services (ITS), and Engineering Services (ES) Snapshot: view of the service provider's performance across Everest Group PEAK Matrix^® reports in the BPS, ITS, and ES domain
• Company overview: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, talent management, and delivery presence
• Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, geography, and verticals
• Deep-dive into BPS, ITS, and ES Segments featuring in Everest Group PEAK Matrix^® reports: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry
• Priority growth areas: assessment of focus areas for the company to grow its business further
• Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry
• Appendix: covers service provider’s history of developments across various parameters

Sources

In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information:

• PEAK Matrix^® reports
• Proprietary databases
• Company filings