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As technology adoption increases exponentially, organizations are confronted with the challenge of dealing with the proliferation of data that this technology generates. Increasingly, shared services centers or Global In-house Centers (GIC) are leading the efforts to tame data and derive insights from it. This report identifies and details what Pinnacle, or best-in-class, delivery centers are doing differently as they manage and use vast amounts of data – how have they built data & analytics capabilities and what business outcomes they have delivered to their organizations.

Definition of Pinnacle GICs™

GICs are categorized as Pinnacle GICs™ when they can achieve superior business outcomes because of their advanced talent capabilities. The journeys of these best-of-the-best companies provide insights into the key enablers needed to achieve desired outcomes and point to the investments required for the greatest speed to impact. Whether companies wish to make incremental changes or achieve major transformations, Pinnacle GICs™ exemplify the way to success.

In this report, to identify Pinnacle performance with respect to data & analytics adoption, Everest Group examined five key capability areas: vision & strategy, breadth & depth of services delivered, people or talent capabilities, operating model, and data & technology capabilities; and three types of outcomes: cost, operational, and business outcomes by studying data & analytics journeys of 50 GICs that participated in the study.

Report content includes:

• Differentiators for Pinnacle GICs™
• Busting some prevalent myths in data & analytics delivery from GICs
• Accelerating the data & analytics journey
• Assessment of the impact created
• Assessment of capability maturity