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The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas. While most GICs are in the early- to mid-stages of digital adoption, some GICs have performed better than others by building and orchestrating differentiated capabilities and deriving superior outcomes. Everest Group recognizes such Digital Pinnacle GICs™ by comparing GIC performance on its proprietary Pinnacle Model™ methodology.

Definition of Pinnacle GICs™

Pinnacle GICs™ are those GICs that are achieving superior business outcomes because of their advanced capabilities. The journeys of these best-of-the-best companies provide insights into the key enablers needed to achieve desired outcomes and point to the investments required for the greatest speed to impact. Whether companies want to make incremental changes or achieve major transformations, Pinnacle GICs exemplify the way to success.

In this report, to identify Pinnacle performance in the GIC digital market, Everest Group examined five key capability areas: scale & penetration, breadth & depth of services, talent, operating model & level of influence, and innovation; and three key types of outcomes: cost, operational, and strategic by studying digital journeys of 54 GICs that participated in the study.

Report content includes:

• Differentiators for Pinnacle GICs™
• Key implications for GICs and enterprises
• Accelerating your RPA journey
• Analysis of capability maturity
• Analysis of outcomes