As Global In-house Centers (GICs) continue to evolve and deliver value beyond arbitrage, supporting enterprises’ innovation agendas is moving from optional to competitive necessity. GICs have a strong foundation in service delivery, with deep domain skills and understanding of business needs, allowing them to leverage their expertise and help accelerate organization-wide innovation. In this report, Everest Group looks at the current state of adoption of innovation in GICs and how some leading GICs have successfully built these capabilities. The report also unveils the innovation equation enterprise leaders can leverage to drive successful innovation. This report is anchored on our understanding of the GIC market, based on extensive experience and ongoing interactions with leading GICs, and proprietary GIC databases.
The report is divided into three broad sections:
State of adoption of innovation in GICs
Key innovation enablers (includes case studies from leading GICs)
Introduction
Choosing a third-party, captive or hybrid offshoring model is a critical decision for companies seeking to access offshore labor markets. The decision regarding which model to pursue must be aligned with the types of value a company wishe…
