As enterprises have witnessed positive returns from investments in IoT pilot projects, many are now embarking on the idea of transformation with connected ecosystems and large-scale rollouts. However, lack of clear visibility and quantified benefits in the form of Return-On-Investment (ROI) continue to be major roadblocks in securing management buy-in. In such a scenario, service providers’ role as an orchestrator for IoT becomes increasingly critical. Enterprises expect them to not only support in building capabilities across the IoT stack, but also enable long-term strategic sustenance in the form of value-based managed services delivery. Additionally, interoperability of disparate IoT systems, deployment on multi-cloud environments, and adoption of advanced capabilities such as blockchain, AI, and edge computing are expected to continue increasing the complexity of the IoT ecosystem. Service providers, therefore, are expected to be proactive in addressing and futureproofing enterprises from these challenges.

In this research, we present an assessment and detailed profiles of 19 IoT service providers featured on the IoT services PEAK Matrix. Each service provider profile provides a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, as well as two case studies. The assessment is based on Everest Group’s annual RFI process for the calendar year 2018, interactions with leading IoT service providers, client reference checks, and an analysis of the IoT services market. This report will cover the following:

• Imperatives for enterprises and service providers
• PEAK Matrix assessment of IoT services providers
• Profiles of 19 IoT service providers

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Digital Services