This report aims to provide an insight into the key factors driving MPHRO adoption among buyers; in addition to providing an overview of buyers’ perception of the aggregate service provider performance.
The analysis in this report is presented at three levels:
Key factors driving MPHRO adoption among buyers
MPHRO provider performance
Evolving buyer requirements
Some of the key findings are:
Greater emphasis on parameters such as innovation and proactiveness compared to traditional metrics, as the role of service providers is moving from transactional agents towards strategic partners
New-age metrics are posing a challenge to service providers, since they seem unable to innovate fast enough to keep up with the rising buyer expectations
Service providers need to continuously enhance their new-age technology capabilities, while consistently delivering quality insights and engaging proactively to create maximum impact
