PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q3 2016 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q3 2016
Pricing outlook for Q4 2016
Featured research
Governance practices in IT outsourcing
Contents
This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macroeconomic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on the pricing in Q3 2016 and the outlook for Q4 2016.
The featured research section includes:
Recent trends and their impact on governance requirements
Insights from our research reveal that almost 50% of the enterprises are dissatisfied with their service providers, whose average performance score as strategic partners is merely 5 on 10. Whereas service providers meet the technical requirements…