This report aims to provide an insight into the key factors driving RPO adoption among buyers, in addition to providing an overview about the buyers’ perception of the aggregate service provider performance.
The analyses in this report is presented at three levels:
Key factors driving RPO adoption among buyers
RPO providers’ performance
Evolving buyer requirements
Some of the key findings are:
Besides cost reduction, the ability to create a flexible solution is one of the key drivers behind RPO growth
Buyers expect service providers to improve their performance around proactiveness, innovation, and advanced analytics
Overall buyer satisfaction with RPO providers is heavily impacted by four key performance metrics: relationship management, responsiveness, proactiveness, and innovation
There are three broad categories of service providers in the RPO space: staffing legacy players, pure-play RPO players, and BPO providers. Each of them have their own set of strengths and areas of improvement. Proactiveness and innovation emerged to be common areas of improvement across all categories of RPO providers
Most buyers are willing to consider other services for outsourcing, suggesting that service providers having competencies across the value-chain can gain added advantage
Note: this report is from 2012. See our most recent R2R research report.
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