The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media platforms, “anytime-anywhere” information access, and self-service channels). This combination of disruptive and legacy factors has driven HLS firms to adopt new technologies, while also revamping their existing systems, processes, and interfaces

As the technology mandate for HLS enterprises evolves, so do their relationships with IT service providers. This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in HLS IT services across the three major market segments – payer, provider, and life sciences. Everest Group’s HLS IT research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to IT services in the healthcare and life sciences vertical.

In this report, we analyze the capabilities of 21 IT service providers specific to the global healthcare sector. These service providers are mapped on the Everest Group PEAK Matrixs™, which is a composite index of a range of distinct metrics related to a provider’s vision & capability and market impact. We focus on:

• Provider IT market trends
• The landscape of service providers for provider IT
• Assessment of the service providers on a number of capability-related dimensions
• Implications for provider IT buyers and service providers

Service providers covered: Accenture, Atos, BT Global, Capgemini, CGI, Cognizant, CompuCom, DXC Technology, EPAM, GAVS Technologies, HCL Technologies, Hexaware, IBM, NTT DATA, Optum, Syntel, Tech Mahindra, Unisys, Virtusa, and Wipro

Scope of the analysis

• Industry: Healthcare providers
• Services: Multi-year (>3 years) and annuity-based IT services
• Geography: Global (though with a slight skew towards the U.S. payer market, given dominant market activity)

Contents

This report is structured across three key sections, each containing insights into the healthcare provider IT services provider landscape:

• Executive summary
  • Summary of key messages
  • Key takeaway: Buyer feedback for service providers
  • Implications for key stakeholders
• Provider market trends
• PEAK Matrix for healthcare provider IT services
• Mapping of healthcare provider IT services providers on the Everest Group PEAK Matrix
• Analysis of individual service provider capabilities in the healthcare provider IT services space along the following dimensions:
• Vision and capability:
• Vision and strategy
• Scope of services offered
• Innovation and investments
• Delivery footprint
• Market impact
• Market adoption
• Portfolio mix
• Value delivered
• Commentary on the specific characteristics of PEAK Matrix clusters (Leaders, Major Contenders, and Aspirants)
• Profiles of healthcare provider IT services providers covering the following aspects:
• General overview of the provider’s healthcare provider IT services business – scale, overall focus, and extent of adoption of the provider’s healthcare provider IT services business across enterprise segments and geographies
• Overview of the provider’s healthcare provider IT services – overall portfolio of services and relative focus across service lines
• Assessment of the provider’s healthcare provider IT services delivery capability, domain investments & innovation, key solutions, and key partnerships
• Strategic focus areas and market success for healthcare provider IT services areas

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.

Membership(s)

Healthcare & Life Sciences ITO