The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, CGI, Cognizant, Concentrix, Conduent, DXC, EXL, Firstsource, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, TCS, Tech Mahindra, Wipro, and WNS. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, risk management & regulatory reporting support, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global banking BPO service provider landscape.
Each service provider profile captures the following banking BPO-specific details:
The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 17 major banking BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of banking BPO services to assess the service providers on the capabilities that they desire.
Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)