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Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017
21 Jun 2017
by
Rajesh Ranjan
The PO service provider landscape is transforming at a fast pace, as players evaluate several alternatives to build differentiated capabilities. Service providers are exploring the role of talent vs. technology to achieve the right balance required to serve an increasingly competitive market. Nevertheless, procurement is heading towards a digital revolution given the rise of disruptive technologies. The value proposition for procurement might witness a change against the backdrop of technologies such as advanced/cognitive analytics, Robotic Process Automation (RPA), Internet of Things (IOT) and Blockchain.
In this research, we analyze the PO service provider landscape across different dimensions:
- 2017 PO PEAK Matrix and Star Performers
- Service provider delivery capability assessment
The scope of analysis includes:
Third-party PO deals; it does not include shared services or Global In-house Centers (GICs)
Over 1,500 multi-process PO deals signed as of 2016, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years. Typically, managed spend is greater than US$50 million
Coverage across 15+ PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Conduent, Corbus, Genpact, GEP, HCL, IBM, Infosys, Optimum Procurement, TCS, Wipro, and WNS
Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements
Content
The report analyses the performance of various service providers in PO along six dimensions and includes the following:
- 2017 PO PEAK Matrix and Star Performers
- Everest Group classified 15+ PO service providers on Everest Group’s proprietary PEAK Matrix framework into
- Leaders: Accenture, GEP, IBM, and Infosys
- Major Contenders: Aquanima, Capgemini, Corbus, HCL, Genpact, Optimum Procurement, TCS, Wipro, and WNS
- Aspirants: Aegis and Conduent
- Based on YOY movement of different service providers on the PEAK Matrix, Everest Group identified five service providers as the “2017 PO Market Star Performers” – Accenture, GEP, and WNS
- Everest Group analysis of service providers
- We assessed the overall PO capability of service providers by evaluating them along six dimensions – market success, scale, scope, technology & innovation, delivery footprint, and buyer satisfaction levels
Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report.
Membership(s)
Procurement Outsourcing (PO)
Page Count: 50
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