India Global Services Industry: A Look Back at the Last Decade and Our Future Outlook
31 Aug 2017
by
Michel Janssen
A decade ago, Everest Group made some predictions about the India global services industry. In this Executive Briefing, we look back at our forecasts to see what we got right, what we got wrong, and where the market is today:
We reassessed the long-term economics that have created 5.5 million global services jobs in low-cost locations over the past 15 years.
We also took a look at major trends impacting the industry at present, namely:
Reduction in workflow growth to offshore locations (such as India) because the large, concentrated groups of roles most likely to move offshore have already done so
Ongoing downward pressure on wage growth, especially among entry-level positions, in the longer term
Downward pressure on labor demand given adoption of Robotic Process Automation (RPA) and other process efficiencies
With these mega-trends firmly in place, Everest Group moves out its estimate for the end of India labor arbitrage – to beyond the 2040-50 time horizon
The volatile business environment in the post-pandemic landscape has affected organizational abilities for talent acquisition planning and decision-making processes. A fluctuating talent market has increased layoffs in some organizations, while many…
