The offshore GIC-centric sourcing model has seen years of focus on labor arbitrage to generate cost savings. With increasing pressure on GICs to create additional value and exhaustion of traditional means, the opportunity to lower costs through Robotic Process Automation (RPA) is rapidly emerging.
RPA is an automation technology that can handle rule-based and repetitive tasks without human intervention. It is rapidly gaining acceptance among the GICs as it offers multiple benefits – incremental cost savings over traditional offshore delivery; improved service delivery in the form of process quality, speed, governance, security, and continuity; relatively shorter investment recovery period; and a generally non-invasive, easy-to-manage nature.
This report focuses on the business case for RPA in offshore GICs for Business Process Services, excluding any automation in the supporting IT services.
Scope
Introduction to RPA and the synergies between RPA and GICs
Business case for adoption of RPA in offshore GICs and the associated payback period
Factors impacting the business case for RPA and the threshold limits for each of them in order to have a justifiable business case
Case studies of GICs currently adopting RPA, along with key learnings
Implications and call-to-action for GICs with regards to adoption of RPA technology
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
