Introduction

Analytics is morphing from a good-to-have to must-have tool in any company’s toolkit while they go about achieving their strategic goals. Analytics has proven its worth beyond doubt, and conclusively, and this is being reflected in how companies are leveraging it more and more – going from basic reporting (couple of years back) to thinking about utilising IoT and cognitive automation capabilities in analytics. Unsurprisingly, the service providers are responding in similar light by investing in analytics capabilities, offering more services to buyers in non-traditional pricing models as well. The service providers’ universe is vibrant in itself, comprising traditional BPO providers as well as niche, analytics specialists.

This study assesses the analytics business process capabilities of different service providers (legacy BPO providers and analytics specialists) and evaluates their positioning on the Everest Group PEAK Matrix.

In this research, we focus on different aspects of the analytics BPS market:

• Relative positioning of 18 service providers on the Everest Group PEAK Matrix for Analytics BPS
• Analysis of service providers’ market shares
• Key strengths and development areas for service providers

Scope of analysis

• Analytics BPS offered by either BPO providers or analytics-focused specialists. It excludes pure IT services implementation of an analytics solution
• Coverage across all major industries and functional areas
• Coverage across 18 analytics BPS service providers, including Absolutdata, Accenture, Aegis, Capgemini, Chainalytics, Cognizant, EXL, Fractal Analytics, Genpact, HPE, IBM, Latentview, Minacs, Mu Sigma, TCS, Tech Mahindra, Wipro, and WNS

Content

This report provides insights into the global analytics business process services (BPS) market and examines the service provider landscape and its impact on the market. It focuses on service provider position & growth in the market, changing market dynamics & emerging service provider trends, and assessment of service provider delivery capabilities.

Some of the findings in the report are:

• Everest Group classifies 18 analytics BPS service providers on Everest Group’s proprietary PEAK Matrix framework into:
• Leaders: Accenture, EXL, IBM, and TCS
• Major Contenders: Absolutdata, Capgemini, Cognizant, Fractal Analytics, Genpact, HPE, Latentview, Mu Sigma, Tech Mahindra, Wipro, and WNS
• Emerging Players: Aegis, Chainalytics, and Minacs
• Absolutdata, Accenture, and EXL have been identified as Star Performers on the Analytics BPS PEAK Matrix
• IBM, Accenture, and TCS are the top three largest Analytics BPS service providers by revenue
• IBM, Accenture, and Genpact account for almost 50% of the Analytics BPS clients
• Accenture and IBM have a major presence across all geographies

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.