The convergence of digital technology themes, such as Social, Mobile, Analytics, Cloud (SMAC), and IoT, has made it possible for enterprises to use technology creatively and in a manner that solves real business problems beyond “run”. Possibly for the first time in history, enterprises are challenged, not by the lack of technology, but by its overwhelming abundance. The critical imperative for enterprises is to stay ahead of the competition’s adoption curve in a manner that yields efficiencies throughout the value chain, from back-office to customer engagement.
Enterprises are adopting digital technologies not only to engage customers online or to create new business models, but also to streamline internal processes, drive supply chain efficiencies, or simply to make IT more agile and efficient. However, the nature and extent of adoption varies significantly across enterprises.
The Analysis
To delve further into the true nature of adoption, we conducted a survey with IT leaders in 120 North American enterprises. Surveys were conducted with IT and business leaders in organizations that have adopted or are considering adoption of three or more digital technology themes. This report analyses the survey results with a specific focus on:
Establishing a definitional framework for digital adoption
Assessing the extent and nature of digital technology adoption amongst North American enterprises
Identifying key enterprise segments for digital adoption and mapping their adoption behavior
Identifying key implications for North American enterprises and service providers serving this market
Scope of this report
Market segment: digital technologies
Geography: North America
CONTENTS
This report focuses on digital adoption in North America and covers:
Digital technology adoption (adoption trends, adoption maturity, adoption priorities, and digital spend)
Digital imperatives and market segments (investment characteristics and adoption maturity of four distinct market segments viz. Digital Pervasives, Digital Sellers, Digital Efficients, and Digital Enablers)
Outlook for digital investments (across market segments)
Vendor perceptions (most relevant vendors for enterprises’ digital strategy)
Note: this report is from 2012. See our most recent R2R research report.
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