INTRODUCTION

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers. Each five page service provider profile shows a comprehensive picture of the provider’s service suite, scale of operations, technology solutions, delivery locations, and buyer satisfaction along with Everest Group’s assessment of the provider. The report also provides insights into the global capital markets BPO service provider landscape.

CONTENTS

Each service provider profile covers the following capital markets BPO-specific details:

• Service suite and scale of operations: Includes key leaders, suite of services, FTEs, revenue, and recent developments
• Location landscape: Includes city-level detail of key delivery locations across the world
• Capabilities and clients: Includes major capital markets BPO engagements, revenue split by geography, and FTE split by line of business and location
• Technology solutions/tools: Includes brief profiles of key technology solutions in the capital markets BPO space
• Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share and delivery capability assessment, and overall remarks on the capabilities of the service providers

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 17 major capital markets BPO service providers. Specifically, the report allows service providers to compare their areas of strength and development with other service providers in the marketplace. It also helps existing and potential buyers of capital markets BPO services to assess the service providers on the capabilities that they desire.