Webinar Deck: How Are Leading Organizations Delivering Exceptional Customer Experience (CX)?
Webinar
4 Oct 2022
by
David Rickard, Chhandak Biswas
The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services.
CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.
View this webinar as our experts discuss how CX leaders can meet the expectations of their digitally enabled customers and gain a competitive edge.
We will explore:
What the developing key trends in the CX industry are
How businesses are delivering services to their customers, and what is most effective
Which key factors CX leaders should consider when thinking about CX strategy
How global service partners can help maximize CX capabilities
Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the fulfillment of…
