Global businesses are at a unique inflection point of growth. Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities.

In this GBS-focused webinar, Everest Group experts Anish Agarwal, Vice President, Rohitashwa Aggarwal, Partner, and Shivi Pandey, Practice Director, talked through how to utilize the GBS model to revamp operations.

Attendees understood the need for GBS organizations to lead in innovation and transformation to escape the bounds of traditional delivery metrics and meet the evolving needs and priorities of businesses. They also came away with insights into how they can differentiate their business, and develop the GBS model as a strategic partner to their enterprise.

What questions did the webinar answer for the participants?

• How is the GBS model evolving? What are the head and tailwinds of growth?
• How can enterprises innovate within GBS to stay competitive in a constrained investment environment?
• What are the challenges faced by GBS leaders? What are they doing to overcome these challenges?
• What are the opportunities for GBS organizations in 2025?