Webinar Deck: 2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities
Webinar
14 Nov 2023
by
David Rickard, Anubhav Das, Divya Baweja
Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.
Watch this webinar as we explore the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.
What questions has the webinar answered for the participants?
What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
How is the global competitive CXM outsourcing landscape evolving?
In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizat…
