The dynamic IT-BP services industry presents both opportunities and challenges for service providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes.

Forces & Foresight™, our quarterly report focused on IT-BP service providers, empowers providers with the intelligence they need to navigate this volatile environment.

This report addresses five key questions that IT-BP providers struggle to answer:

• Where do I stand versus my competition in terms of growth and margins?
• How do the industry’s growth prospects look in the foreseeable future? Why?
• Which segments provide opportunities to grow faster than the industry? Why?
• How am I doing in these segments versus my competition?
• Am I dealing with the same forces that are impacting my competition’s margins?

Scope

Insights in the report are structured into three sections:

• The current state (where things stand)
• Forces shaping the future
• Foresight (net effect of forces) and forecasts

Our coverage of the IT-BP services industry encompasses 10 segments: 6 verticals and 4 geographies.

Verticals: Banking, financial services, and insurance; healthcare and life sciences; technology, media, and telecom; manufacturing and retail; public sector; energy, resources, and utilities

Geographies: North America, Europe, Asia Pacific, rest of the world

Contents

Forces & Foresight provides in-depth financial forecasts for the services industry, examining ongoing evolution, growth drivers and obstacles, and margin insights for IT-BP service providers. Unlike high-level industry overviews, we offer original quantitative predictions across segments to support providers’ strategic planning efforts. The research looks at:

• Executive summary forecast and overview of forward-looking forces
• Industry verticals: growth forecasts and a deep dive into driving forces
• Geographies: growth forecasts and a deep dive into driving forces
• Margin insights and forces defining the future

This report is part of the Forces & Foresight package, which also includes the Forces & Foresight video, an interactive benchmarking spreadsheet model, and analyst inquiries.