After a period of significant growth, the global services market has witnessed a slowdown due to prevalent macroeconomic challenges, however, the growth of the digital workplace market remains promising, driven by new enterprise investments focused on cost optimization and gen AI-powered transformations.

With the North American market facing the brunt of global macroeconomic conditions, enterprises have scrutinized their spend with a heightened focus on value-driven outcomes throughout their workplace transformation journey. Moreover, providers are strengthening themselves by focusing on industry-specific workplace solutions, gen AI-led innovations, and product-driven approaches.

In Europe, enterprises continue to exhibit cautious optimism, as evidenced by their strategic investments in digital workplaces with a key focus on enhancing employee experience, sustainability, and governance. Additionally, providers are differentiating their offerings through innovation and by maintaining an ideal balance between global and local service delivery mix to align with cultural nuances, increased regulatory and compliance requirements, and dynamic sustainability mandates.

In this report, we assess 31 digital workplace services providers featured on the Digital Workplace Services PEAK Matrix^® – North America and Europe. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations.

Scope

• Industry: digital workplace services
• Geographies: North America and Europe

Contents

This report includes:

• 31 digital workplace services providers’ profiles
• Digital workplace services vision with revenue details for North America and Europe
• Proprietary solutions for digital workplace services
• Recent innovations, investments, and mergers and acquisitions made in the digital workplace services space
• Digital workplace services partnerships with various business organizations

Memberships

Digital Workplace

Sourcing and Vendor Management