Aftermath a period of substantial growth, the digital workplace market has slowed due to global macroeconomic conditions, which has compelled enterprises to realize their prior investments. However, the upcoming years are poised to witness a resurgence in enterprise investment trends, mainly cost optimization and transformative initiatives via gen AI.

Improving Employee Experience (EX) is the top priority in the European digital workplace market, with an increased focus on cost optimization. The market also maintains a combination of global and local service delivery to manage cultural nuances and deal with regulatory and compliance restrictions, dynamic sustainability mandates, and complex vendor landscapes.

Digital workplace service providers strengthen their geographical capabilities and offer enterprises industry- and persona-specific solutions that follow a security-by-default approach and ESG compliance. Additionally, providers enhance their consulting and advisory capabilities to position themselves as strategic enterprise partners.

In this report, we assess 23 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix^® – Europe. The report will enable buyers to select the best-fit provider for their sourcing considerations and empower providers to benchmark themselves against their competition.

Scope

• All industries
• Geography: Europe
• This assessment is based on Everest Group’s annual RFI process for Q1 and Q2 2024, interactions with leading digital workplace service providers, and an ongoing analysis of the European digital workplace services marketplace

Contents

In this report, we:

• Examine 23 digital workplace service providers’ market impact, vision, and capability
• Assess providers’ key strengths and limitations
• Evaluate enterprise sourcing considerations

Membership(s)

Digital Workplace

Sourcing and Vendor Management