The digital commerce landscape is rapidly evolving due to the surge in online shopping, new channels’ growth, and rapid technology advances. Enterprises are increasingly adapting to evolving customer expectations, driving the demand for integrated and seamless digital commerce experiences. Adopting composable commerce enables businesses to customize their solutions with best-of-breed tools, offering flexibility and scalability. The B2B commerce market is also growing rapidly, reflecting a significant shift toward digital transactions and solutions among businesses.

Enterprises must understand these trends and dynamics to optimize their digital commerce strategies and maintain a competitive edge. In this environment, digital commerce providers facilitate diverse technology platforms’ smooth integration, enhance operational efficiency, and aid business growth.

In this report, we assess 29 providers featured on the Digital Commerce Services PEAK Matrix^®Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services, enterprise adoption, investments, partnerships, case studies, and innovative solutions.

Scope

• All industries and geographies
• This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce providers, client reference checks, and an ongoing analysis of the digital commerce services market

Contents

In this report, we feature 29 digital commerce provider profiles and include:

• A general overview of the providers’ digital commerce services business – vision, scope of services offered, and adoption across enterprise segments
• Key digital commerce services case studies
• An overview of the providers’ digital commerce services investments, key solutions, and Partnerships

Membership(s)

Interactive Experience (IX) Services

Sourcing and Vendor Management