In 2024, cloud and infrastructure services are vital for enterprises to drive operational efficiency, business innovation, and growth. Gen AI stands out as a key technology in this domain, significantly enhancing capabilities for both enterprises and providers.

In this report, we evaluate gen AI’s transformative impact across the cloud and infrastructure services value chain, highlighting enterprises’ shift from pilot projects to full-scale deployments. It explores gen AI use cases in cloud and infrastructure services landscape, segmented into key value chain components – consulting and discovery, build and implementation, and operations. The report provides detailed insights into specific cloud and infrastructure services challenges, gen AI applications, and the key technologies being leveraged by providers to make significant strides in this domain. By mapping out the pilot-to-production landscape of gen AI use cases across cloud and infrastructure services, this research equips enterprises with actionable insights to make informed investment decisions in gen AI.

Scope

Contents

In this report, we examine:

Membership(s)

Service Optimization Technologies (SOT)

Cloud and Infrastructure Services

Artificial Intelligence (AI)

Sourcing and Vendor Management

• All industries and geographies
• Service: cloud and infrastructure
  • Cloud and infrastructure services’ overview, value chain, key business issues, and challenges
  • Gen AI’s impact in addressing cloud and infrastructure services challenges
  • Market maturity for gen AI adoption
  • Segment wise adoption in cloud and infrastructure services based on the study