The Service Provider Health Check is a quarterly report that evaluates leading IT-BP providers’ financial and operational health. It empowers enterprises with key insights to assess provider resilience, helping them make decisions for RFP evaluations, contract negotiations, and risk management. The report covers nine major providers and compares and analyzes their growth, profitability, talent strategies, and cash flow utilization, helping enterprises confidently navigate an evolving business landscape.
The report addresses four key enterprise needs:
Preliminary provider evaluation: acts as an initial check to evaluate and shortlist providers for RFPs
Strategic insights: highlights how providers’ behaviors are adapting to a shifting macroeconomic landscape, supporting sourcing and negotiation strategies
Contract optimization: facilitates effective pricing and contract negotiations
Risk mitigation: enhances supplier risk assessments by regularly evaluating providers’ overall business health
Scope
Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights
We cover nine providers: Accenture, TCS, Wipro, Infosys, HCLTech, Tech Mahindra, Cognizant, Capgemini, and LTIMindtree
Metrics assessed: organic constant currency growth, operating margin, LTM attrition, headcount growth, return to shareholders, investments and capability building, and key leadership changes
Contents
In this report, we provide:
An introduction to the need for a comprehensive provider evaluation
Providers’ relative health analysis: a comparative scatterplot of providers based on profitability, growth, talent strategy, and cash flow utilization
Provider profiles: an analysis of providers' financial health and organizational changes
