Process mining analyzes process-related information from event logs generated by enterprise systems (Enterrpise Resource Planning (ERP), Customer Relationship Management (CRM), etc.), to offer a fact-based approach to discover, monitor, and optimize existing processes. It is one of the fastest-growing markets in the Intelligent Automation (IA) space, enhancing operational efficiency, ensuring process governance and compliance, and improving customer experience. This data-driven approach to process optimization has numerous applications and use cases across industries and process areas. To meet evolving enterprise objectives, providers are upgrading their process mining product capabilities, features, and functionalities.

In this report, we assess 21 process mining technology providers and position them on Everest Group’s PEAK Matrix^® framework as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s key strengths and limitations. The research will help buyers select the best-fit provider for their requirements while providers will be able to benchmark themselves against their competition.

Scope

• All industries and geographies
• Process mining software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market

Contents

In this report, we:

• Position the providers on Everest Group’s PEAK Matrix^® as Leaders, Major Contenders, and Aspirants
• Offer an overview of process intelligence products
• Examine the process mining technology provider market’s competitive landscape
• Evaluate key process mining technology trends
• Assess providers’ key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management