The global services market grew by approximately 12% in 2022, reaching a value of about US$275 billion. However, momentum slowed in 2023, with market revenue expanding only by 3-5% to nearly US$285 billion by year-end. Moreover, the global services market saw a marginal increase in headcount in 2023, with roughly 300,000 FTEs added to the workforce across various regions.

In this Global Locations State of the Market Report 2024, we analyze the global services locations landscape, evaluate developments, and assess key trends to design an optimal locations portfolio strategy. The Key Trends report within this analysis examines global locations and center landscape, adoption trends from 2023, and leaders’ priorities for building a successful location mix in 2024.

The report also examines headcount and revenue growth trends within the global services market at geographic/regional levels. It includes a breakdown of new center setups by geography and function, including IT application development and maintenance, IT infrastructure, engineering, R&D, contact center operations, and non-voice business services.

Scope

• Industry: global services
• Geography: global

Contents

In this report, we examine:

• Key trends shaping the global locations landscape
• Geography-specific trends across offshore/nearshore locations
• Onshore parameters of global services delivery
• Key trends for enterprise locations/workforce strategy

Membership(s)

Locations Insider™

Sourcing and Vendor Management