Mainframe systems remain the cornerstone of enterprises' IT strategies, especially for those requiring substantial processing power for high-volume transactions. Despite the evolving technology and business landscapes, enterprises maintain a positive outlook on mainframe services’ future, focusing on value generation and operational efficiency. Providers are considered essential partners in navigating mainframe technology’s complexities and sustaining a competitive edge.
To understand enterprise satisfaction with mainframe service providers, Everest Group conducted over 60 structured interviews with leading service providers’ buyers. These interviews were part of the Mainframe Services PEAK Matrix® evaluation carried out between 2023 and 2024. The report captures enterprise experiences comprehensively, providing insights into technology priorities, digital agendas, outsourcing strategies, and service providers' perceptions.
As part of the study, key enterprise stakeholders were surveyed on various dimensions related to satisfaction with mainframe services. These enterprises were nominated as reference clients by different service providers examined across Mainframe Services PEAK Matrix® evaluation. In addition to providing insights into enterprises' satisfaction levels with mainframe service providers across key parameters, this report identifies the top three providers delivering superior value across mainframe services.
Scope
All industries and geographies
The report is based on a detailed assessment of client reference feedback that Everest Group gathered as part of its Mainframe Services PEAK Matrix® evaluation conducted between 2023 and 2024
Contents
In this report, we:
Evaluate in-depth various enterprises’ feedback across different satisfaction dimensions, such as technology priorities, digital agendas, and outsourcing strategies
Highlight the top three service providers delivering superior value and detail the key strengths and limitations of 14 additional providers
