The global multi-process Finance and Accounting Outsourcing (FAO) market experienced relatively slower growth in 2023 due to recessionary headwinds in early part of the year and consequential delays in enterprise decision-making, especially on large-scale deals. However, in the second half, as the market saw stabilization’s early signs in decision cycles, enterprises exhibited greater investment appetite for transformation. While focus on quick wins remained a primary objective, the enhanced focus on organizational transformation propelled greater IT-BPO integrated deals as compared to pre-COVID-19 times. Recent macroeconomic events – such as surging inflation, recession, geopolitical instability, and high interest rates – have made enterprises more receptive to leveraging third-party providers for their finance functions.

In this research we assess 33 FAO service providers based on their vision and capabilities and impact on the FAO market and position them on two Everest Group PEAK Matrix^® assessments for FAO and Order-to-Cash (O2C) services.

Scope

• Geography: global
• Services: FAO

Contents

In this research, we focus on:

• Everest Group’s FAO services PEAK Matrix® evaluation, a comprehensive assessment of 33 FAO service providers
• 2024 FAO PEAK Matrix Leaders, Major Contenders, and Aspirants, as well as Star Performers
• 2024 O2C PEAK Matrix Leaders, Major Contenders, and Aspirants
• Service provider capability assessment
• FAO service provider landscape
• Each FAO service provider’s key strengths and limitations

Membership(s)

Finance and Accounting

Sourcing and Vendor Management