Conversational AI has revolutionized interactions between businesses, individuals, and technologies, enhancing customer experiences, driving customer acquisition, and establishing market differentiation. In recent years, especially with the advent of generative AI and Large Language Models (LLMs), conversational AI providers are addressing the increasing demand for more sophisticated chatbot capabilities by introducing new features and enhancing existing offerings to deliver comprehensive and accessible solutions for diverse use cases. Providers are also ensuring enterprise data protection, transparency, and explainability to maximize conversational AI solutions’ benefits.
This compendium provides comprehensive and fact-based snapshots of 26 conversational AI technology providers and offers insightful analysis of their capabilities. The compendium enables providers to benchmark their capabilities against their peers, while buyers can assess the providers based on their desired set of capabilities.
Scope
All industries and geographies
Contents
In this report, we feature 26 conversational AI provider profiles and include:
Company overview
Product Overview
Recent investments and announcements
Market adoption and partnership overview
FTEs by function
Product features, functionalities, and key enhancements
