Retail enterprises recognize that technology adoption is no longer optional but essential for their success. The emergence of omnichannel retail and personalization has further heightened the importance of investing in emerging technologies to stay competitive. By leveraging cutting-edge technology, retailers can drive operational performance, enhance customer experience, and enable data-driven decision-making. Furthermore, technology streamlines retail operations, automates repetitive tasks, and optimizes processes, leading to increased efficiency and productivity across various themes such as inventory management, supply chain optimization, point-of-sale systems, and data analytics.
In this report, we analyze the digital investments of 19 leading retail enterprises and position them on Everest Group’s digital effectiveness assessment model, which is a composite index of a range of distinct metrics related to enterprises’ capability and impact. Additionally, the report evaluates the effectiveness and outcomes of technological initiatives implemented by retail enterprises and assesses the degree of innovation introduced by each retail firm.
Scope
All geographies
Contents
In this report, we examine:
Technological initiatives by retail enterprises
Enterprise focus on various technology domains
Enterprise focus on adopting technology across the retail value chain
