Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas.
The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks but also enhances the employee experience through better resource allocation.
This report offers a comprehensive view of the task mining market, serving task mining buyers, software providers, and third-party enablers (providers and system integrators). It also delves into dimensions such as market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Additionally, the report shares the market outlook for 2023-24.
Scope
All industries and geographies
Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
