Everest Group defines process mining as a software product that analyzes process-related information primarily sourced from event logs generated by enterprise systems such as ERP and CRM. Its purpose is to provide a fact-based approach to discover, monitor, and optimize existing processes.

Process mining plays a vital role in helping organizations achieve various benefits, including improved operational efficiencies and enhanced process quality. Moreover, it has opened up opportunities to target business and strategic outcomes such as accelerated digital transformation, enhanced customer experience, top-line growth, and sustainability.

This report offers a comprehensive view of the process mining market, serving process mining buyers, software providers, and third-party enablers (providers and system integrators). It also delves into dimensions such as market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Additionally, the report shares the market outlook for 2023-24.

Scope

All industries and geographies

Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services

Contents

In this report, we examine:

• Process intelligence
• Process mining market overview
• Buyer insights
• Process mining solution characteristics
• Process mining product capabilities and trends
• Process mining provider landscape
• Outlook for 2023-24

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management