Today, providers are differentiating themselves by offering as-a-service models and emphasizing digital transformation solutions through the strategic use of analytics, automation, and AI, coupled with industry expertise and an advisory-led approach. Additionally, providers are leveraging the partnership ecosystem and making new acquisitions to enhance their capabilities and improve the time-to-market of their offerings. Buyers are increasingly partnering with participants capable of providing holistic support, offering proactive guidance on industry best practices, customer experience design, and faster, more cost-effective, and better transformative models.

Everest Group’s Banking Operations – Service Provider Compendium 2023 provides detailed and fact-based snapshots of 34 providers and includes insights on the banking operations provider landscape. Each profile provides a comprehensive picture of the provider’s services suite, recent developments and investments, key clients, technology solutions, and delivery locations. It also specifies providers’ position on Everest Group’s PEAK Matrix^® as Leaders, Major Contenders, or Aspirants based on their capabilities and offerings. The compendium will enable banks, financial institutions, and providers to make informed sourcing and partnership decisions and gain a better understanding of the current banking operations provider landscape.

Scope

• Industry: Banking and Financial Services (BFS)
• Geography: global
• The report covers vertical-specific banking operations and does not include horizontal business processes such as Finance and Accounting (F&A), HR, procurement, and contact centers
• This assessment is based on Everest Group’s annual RFI process and an ongoing analysis of the banking operations industry

Contents

This report features 34 banking operations service provider profiles and includes:

• Banking operations Business Process Services (BPS) scale of operations: key leaders, services suite, FTEs, and recent developments
• Delivery locations: details of providers’ key delivery locations worldwide
• Client portfolio: capital markets BPS revenue split by geography and buyer size, FTE split by segment and delivery location, and key clients
• Technology solutions: key solutions and their brief descriptions
• Solutions for risk management and regulatory reporting in capital markets

Membership(s)

Banking and Financial Services Business Process

Sourcing and Vendor Management