In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area. As a result, enterprises are increasingly leveraging Contingent Workforce Management (CWM) / Managed Service Providers (MSPs) to manage their end-to-end CWM needs.

Market developments following the pandemic are causing MSPs / CWM providers to play a strategic role in workforce management. In response, providers are broadening their offerings and investing in the management of all types of contingent workers. They are enhancing their service scope, digitalizing processes, and expanding consulting capabilities. Providers are also exploring innovative talent solutions such as direct sourcing, services procurement management, total talent management, and independent contractor management to meet enterprises’ demands.

This PEAK Matrix^® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs / CWM provider and services procurement provider landscape, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, and Aspirants in the market.

Scope

• All industries and geographies
• Over 1,950 CWM/MSP and services procurement deals
• Coverage across 30 MSPs / CWM providers and 18 services procurement providers

Contents

This report analyzes the performance of 30 MSPs / CWM providers and 18 services procurement providers and includes:

• The MSPs / CWM provider landscape
• The services procurement provider landscape
• MSPs / CWM provider PEAK Matrix^® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix^® framework
• Services procurement / SOW PEAK Matrix^® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix^® framework
• Based on the year-on-year movement of different providers on the PEAK Matrix^®, eight providers have been named as the 2023 CWM/MSP Market Star Performers and four providers have been named as the 2023 Services Procurement Market Star Performers
• Everest Group analysis of providers: Overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Membership(s)

Contingent Workforce Management

Sourcing and Vendor Management