While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments. To serve this need, Salesforce has introduced Industry Cloud products and augmented its capabilities by acquiring Vlocity, a leading provider of industry-specific cloud and mobile software. IT service providers are increasingly making tuck-in acquisitions to plug gaps across their Salesforce services portfolios and enhance their geographic footprints.

This compendium provides a detailed assessment of 16 Salesforce providers featured on the Salesforce Industry Cloud Services PEAK Matrix® Assessment 2023. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities.

Scope

• The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the Salesforce Industry Cloud services market
• All industries and geographies

Contents

This report provides a detailed analysis of 16 Salesforce providers and includes:

• The providers’ strengths and limitations
• An overview of the providers’ Salesforce Industry Cloud services business and offerings such as vision, projects completed, certified experts, Salesforce industry products specializations and expertise level, and revenue by services value chain, product segment, buyer size, and geography
• An assessment of the providers’ Salesforce Industry Cloud services case studies, accelerators, industry solutions, and domain investments

Membership(s)

Enterprise Platform Services (EPS)

Sourcing and Vendor Management