Global service delivery strategy is standing at the cusp of disruption due to the pandemic’s massive impact, the rise of remote working, and the demand for niche skills driving the talent war. Additionally, forces such as evolving market dynamics, cost and margin pressures, and environmental constraints are mounting pressure on enterprises, compelling them to take up large-scale transformation agendas. Increasingly, many organizations are re-evaluating their locations strategies to drive enterprise-wide transformation. 

However, a common pitfall for many enterprises is to make location portfolio decisions without a central design/blueprint. While such decisions may help firms meet short-term demands, they invariably lead to an unwieldy and disjointed portfolio, with redundancies and a lack of clarity on the role of locations. This gap underlines the need for organizations to incorporate contemporary design principles based on latest market developments into their location strategy agendas.

This executive brief supports organizations on their transformation journeys by providing an all-encompassing view of the global services market, including latest developments in various locations and key facets of delivery strategy, such as scope, drivers, planning, and stakeholders. Additionally, the brief outlines Everest Group’s predictions for overall and location-specific services delivery, along with key trends upon which organizations can anchor their transformation agendas.

Scope

All industries and geographies

Contents

In this executive brief, we study:

• Key developments in the global services market, including revenue, headcount, center set-up activity
• The global services outlook for major delivery regions
• Next-wave locations expected to play more important roles in the future
• Key risks disrupting the global locations market and calls to action 

Locations Insider™

Sourcing and Vendor Management