Global service delivery strategy is expected to change radically, driven by evolving market dynamics, cost and margin pressures, and environmental constraints. Increasingly, players have started to prepare location-based strategies to drive enterprise-wide transformation. However, a common pitfall for many is to make decisions on their locations portfolios without first having an all-inclusive design/blueprint. Thus, while location-based decisions may help firms meet short-term demands, they invariably create unwieldy and disjointed portfolios, with redundancies and a lack of clarity in the role of locations.
This viewpoint recommends organizations embed intentional design principles in their location strategies, encompassing scope, drivers, planning, and stakeholders. Additionally, we offer predictions on overall and location-specific services delivery, upon which organizations can anchor their transformation agendas.
This viewpoint will help you determine:
Key design principles to drive enterprise-wide service delivery transformation
Overall locations strategy predictions
Location-specific forecasts
Key risks to watch out for when transforming delivery strategy
The unprecedented level of technological advancements has already started making massive inroads into the global service delivery construct. While there is no denial of the fact that redistribution of work between humans and technology will lead to…
