Our Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. This report presents the results of a study that Everest Group conducted over October and November 2021 with senior stakeholders from global enterprises and providers across departments such as procurement, IT, and Global Business Services (GBS) to understand the issues on their minds as they planned for 2022.
This report focuses on provider stakeholder groups; we highlight provider stakeholders’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective.
Scope
All industries and geographies
Services: IT and BPS
Contents
In this report, we examine:
Top business challenges and critical business model changes in 2021
Talent-related challenges and sentiments for 2022
Changes to provider portfolios and provider-related challenges and priorities
The global services market grew significantly in 2021 and 2022 across geographies driven by factors such as strong post-pandemic recovery, increased demand for value-added and digital services, and higher enterprise offshoring/nearshoring. However,…
